Where do you ship from?

We are a small shop based in Melbourne., and we work very closely with local makers and companies to source and curate unique products for you. 

Do you ship to my country?

We generally only ship within Australia but if there’s something that you can’t live without, contact us to talk about international shipping.


How long does shipping take?

It depends on where you live but on average 5 - 10business days.


How can I track my order?

The tracking number will be sent to your email once the product(s) is shipped! Products should be shipped within 3 days. 

What if I receive the wrong/damaged product?

Email us at info@mettachai.com, we will help you with the return, re-ship or refund.